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FAQs

The Top Car Hire Questions, Answered:

What You Need to Rent a Vehicle

To rent a vehicle from QDrive Performance, please ensure you have the following:

For UK Drivers:

  1. A valid UK driving license.
  2. Proof of address (e.g., utility bill or bank statement dated within the last 2 months).
  3. DVLA check code (Generate here: https://www.gov.uk/view-driving-licence).
  4. A credit card (required for the security deposit).
  5. Passport (may be required in certain cases).

 

For International Drivers:

  1. A valid driving license and/or International Driving Permit.
  2. Passport.
  3. Credit card (mandatory for the security deposit).
  4. Proof of address.
  5. Hotel details.
  6. Return travel and flight information.

 

Important Notes:

  • Most vehicles in the performance, luxury, and higher categories require a minimum age of 27 years.
  • Supercars require drivers to be 28+ years, and some exotic cars have a 30+ years minimum age requirement.

 

Unsure? Contact us before booking online

QDrive Performance does not offer damage waiver insurance. We recommend purchasing excess protection insurance from a reputable provider or using a credit card with excess cover. Please note that the excess varies depending on the vehicle, ranging from £500 to £15,000.

  • Credit cards are mandatory for security deposits.
  • Debit cards may be accepted for rental charges in some cases, but the security deposit must still be paid using a credit card.
  • The credit or debit card must be in the name of the main driver.
  • Identity and address verification checks are conducted for all debit card users.
  • All QDrive Performance vehicles include 100 miles per day as standard.
  • Additional mileage will incur charges as outlined in your rental agreement.
When renting a car from QDrive Performance in the UK and Ireland, it’s essential to adhere to the following driver’s licence requirements:
 
  • Full, Valid Driving Licence: All drivers must present a full and valid driving licence.
  • Non-EU Licence Holders: If your driving licence is not in English and you’re a non-EU licence holder, you are required to have an International Driving Permit (IDP) in addition to your non-English licence.
  • Photographic ID: All renters, regardless of nationality, must provide photographic identification. Acceptable forms of photographic ID include a passport or a driving licence.
  • International Renters: International renters visiting the UK and Ireland must show the following documents:
  • Passport.
  • Proof of return travel (e.g., return flight itinerary).
  • Residency information while in the UK.
 
These requirements are in place to ensure compliance with local regulations and to facilitate a smooth rental process for all customers. Please ensure that you have the necessary documents when renting a vehicle.
At QDrive Performance, we have specific policies regarding the use of debit cards for car hire:
 
  • Accepted Debit Cards: We accept all major debit cards with the exception of pre-paid cards.
  • Higher Deposit for Debit Cards: If you choose to use a debit card for your rental, please be aware that this may be subject to a higher deposit amount compared to credit card rentals.
  • Credit Card Requirement for Specific Vehicles: For the rental of our SUVs, 4x4s, and premium vehicles, we do require a credit card. Debit cards alone may not be sufficient for these specific vehicle categories. The card used for payment must have the main driver’s name on it.
  • Identity and Address Verification: For customers using debit cards, we will conduct an identity and address verification check as part of our rental process.
 
These policies are designed to accommodate different payment methods while ensuring the security and reliability of the rental process. Please ensure you have the appropriate card for your chosen vehicle category when making a reservation.

Planning a road trip to the EU? QDrive Performance offers the option to take your rental vehicle to Europe. Here’s what you need to know:

  1. Pre-Approval Required: Contact our office to get approval before taking the vehicle abroad.
  2. Additional Charges: An extra fee applies for driving in the EU.
  3. Terms and Conditions: You must comply with specific requirements for EU travel, detailed in your agreement.
  • Always call or message us if you’re unsure about age requirements, debit card usage, or international documentation before booking.
  • For peace of mind, explore excess protection insurance options from trusted providers.

Excess & Deposits Explained

At QDrive Performance, it’s important to understand the distinction between excess and deposits, as they serve different purposes:

  • Deposits : A deposit is mandatory for all rentals, and its amount varies based on the vehicle being hired. For instance, if you’re renting a vehicle from our Luxury Range, the security deposit will amount to £5,000. Deposits are collected in the form of a Pre-Authorisation payment. This means that the money remains in your bank or on your card but becomes temporarily unavailable for use during your rental period. Importantly, deposits are fully refundable if the vehicle is returned in the same condition as it was provided to you.
  • Deposits : A deposit is mandatory for all rentals, and its amount varies based on the vehicle being hired. For instance, if you’re renting a vehicle from our Luxury Range, the security deposit will amount to £5,000. Deposits are collected in the form of a Pre-Authorisation payment. This means that the money remains in your bank or on your card but becomes temporarily unavailable for use during your rental period. Importantly, deposits are fully refundable if the vehicle is returned in the same condition as it was provided to you.

Note: In cases of fault accidents where the vehicle is deemed repairable, you will be billed only for the cost of repairs and any associated off-road charges, or the excess, whichever is lower. In the event of a non-fault accident, all damage charges will be billed to the Third Party. However, if such billing is unsuccessful, you may be held responsible for damage charges.

Assessing Damages and Charges

At QDrive Performance, we understand the importance of distinguishing between regular wear and tear and actual damages. Here’s how we measure and handle damages:

  • Damage Evaluation : We employ a Damage Evaluator to make sure that you are not unfairly charged for minor issues. If any dent, hole, or scratch on the vehicle is smaller than the circles indicated on our Damage Evaluator, you will not be held responsible for those damages. Our evaluation process adheres to the guidelines set by the BVRLA (British Vehicle Rental and Leasing Association).
  • Fair Wear and Tear : We do not charge customers for fair wear and tear, acknowledging that some degree of wear is expected over the course of a rental.
  • Reporting Damages : In the event of any damage to your rental vehicle, please follow the instructions outlined in your rental agreement summary. This will provide you with the necessary guidance on how to report and address damages.

Our commitment is to ensure that you are treated fairly and transparently when it comes to assessing and addressing any damages to the vehicle you have rented from us.

  • +44 20 8004 7522
  • Head Office: London Heathrow Airport – The Lodge, Harmondsworth Lane, West Drayton, UB7 0LQ
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